Account Help & FAQs

What does it mean when a part is on backorder?

Occasionally, demand for certain products can lead to them being temporarily ‘out of stock’. However, if you still want this item and don't mind waiting, we are happy to accept orders and despatch it once stock becomes available.

How do I receive a special quote for a large order?

To discuss terms and volume discounts please give us a call on 01628 474324

Do you offer Saturday delivery?

If you need an item for a specific date please give us a call on 01628 474424 to check stock availability and discuss your delivery options.

Do you have volume pricing?

If you wish to order 5 or more units we can offer competitive discounts, please give us a call on 01628 47424 or email help@pulsardevelopments.com

Can I speak to someone about technical product information?

Please contact our technical support team: tech@pulsardevelopments.com
+44 (0) 1189 795319
08:00-17:30, Monday – Friday

Can I get help to find a product?

Please contact our technical support team: tech@pulsardevelopments.com
+44 (0) 1189 795319
08:00-17:30, Monday – Friday

What is an alternative item?

An exact alternative is functionally identical (same form, fit and function) but has a different unit of measure from the same manufacturer. An upgrade alternative is a product that has been improved by the same manufacturer. A suggested alternative is a product that is functionally similar with similar form and fit.

I need a spare part but cannot find it on the website?

If you can’t find what you’re looking for on our website please contact technical support and we’ll do our best to assist you.

Please contact our technical support team: tech@pulsardevelopments.com

+44 (0) 1189 795319
08:00-17:30, Monday – Friday

How do I check stock and lead times?

If you wish to check stock availability and a specific lead time please contact us on +44 (0) 1628 474324 or

I cannot find the product I'm looking for?

If you can’t find what you’re looking for on our website please contact technical support and we’ll do our best to assist you.

Please contact our technical support team: tech@pulsardevelopments.com
+44 (0) 1189 795319
08:00-17:30, Monday – Friday

What is the status of my order?

You can see your most recent orders under here under My Orders. There may be times where an order just placed may not immediately appear until the order request has been fully processed by our business systems.

Can I speak to someone about an order I have placed?

Customer support: help@pulsardevelopments.com
01628 474324, 08:00-5:00
Monday - Friday

What should I do if product is damaged in delivery?

All orders are carefully packed for delivery, however we do realise that delivery damage may occur in spite of these precautions. If any damage occurs please contact our customer support team on 01628 474324 or email us at help@pulsardevelopments.com

Can I cancel an order?

Due to the efficiency of order processing, it may not be possible to prevent the delivery of items once an order has been placed, if urgent please call our customer support team on 01628 474324

Why are some items missing from my order?

There are many reasons why items may be missing from your order. Please see My Orders to see the status of missing items. If you still have questions please contact customer support 01628 474324.

How do I return goods to Pulsar Developments?

Please give us a call on 01628 474324 and we’ll take you through the process.

You can find details of our returns policy here.

What is the time restriction for returning a product?

The Company operates a 30 day return policy. To be accepted for return on this basis, you should contact customer support on 01628 474324 within 14 days of date of delivery. You will be supplied with a reference number. Goods should then be returned for receipt by the Company within 30 days of dispatch.
Any Goods returned after 30 days as ‘unwanted’ or ‘incorrectly ordered’ may be accepted at the discretion of the Company but will be subject to a minimum restocking fee of 20% of the invoice value of the Goods or £15, whichever is the greater. Full T&Cs can be found here.

I submitted an order with an error, how do I amend it?

If you notice an error on your order once it has been placed, please call customer support on 01628 474324 as soon as possible and we’ll do our best to rectify it. I have forgotten my password, can you help? Click on Forgot your password? and you will be sent a reset link to your registered email.

How do I change my delivery/invoice address?

You can manage your shipping and billing addresses via your account. Simply log in and go to Address Book in My Account. There you can review and edit your current addresses or add a new address.

I am already a customer. What do I need to do to order online?

Your account number does not automatically give you access to a web account; you need to create this by registering online. Registration is very quick and easy and once completed, you are free to place orders online. To register you will be asked to supply a few details and select your username and password, which will be your unique key to accessing the website. Your web account will allow you to update your details online, including your account number and preferences.